Frequently Asked Questions
Learn all you need to know about shopping and selling with Wavi.
Selling
How does selling on Wavi work?
It's simple:
- Request a Wavi Bag – Fill out the form on our website to request your bag.
- Fill it up – Add the pieces you’re ready to let go of (clean and in great condition).
- Send it back – Once your bag is ready, schedule a pickup.
- We handle everything – From curation and photography to pricing and listing.
- Get paid – You’ll receive your earnings once your items sell.
How do I request a Wavi Bag?
Simply open our online form and fill in your details. We'll deliver your Wavi bag right to your door at no cost.
How do I send the bag back?
Once your bag is ready, notify us through WhatsApp or email, and we’ll arrange a pickup.
Each bag has a unique ID that helps us track your items.
What kind of items can I send?
We currently accept only women’s clothing, shoes, and accessories that are:
- Clean and in good condition (never worn is even better!). No pilling, fading, shrinking, stains, holes, or odors. When sending shoes, please check the exterior, interior, and soles to ensure they are clean and free of scuff marks.
- Undamaged and unaltered. No missing labels, missing or broken parts, or alterations.
- From mid-range to premium brands (see examples below)
- Seasonal (no coats in summer, please!), current, and stylish.
- We DON'T accept underwear, sleepwear, or swimwear.
Which brands are accepted?
We curate brands based on quality, demand, and style. Examples include:
- Luxury & Designer: Chanel, Dior, Loewe, The Row, etc.
- Premium & Contemporary: Sandro, Maje, Reformation, Aje, etc.
- Curated Prêt-à-Porter: COS, & Other Stories, Zara (premium lines), etc.
What happens to items that aren’t selected?
Our team will review each piece carefully. Items that don’t meet our selection criteria can either be:
- Returned to you (upon request for a small fee), or
- Donated responsibly through our partner charities.
Can I sell men’s or kids’ clothes?
Not yet — we currently focus on women’s fashion but plan to expand in the future.
Pricing & Earnings
How are prices determined?
We price items based on a mix of factors: brand, condition, quality, and market demand. Our goal is to keep prices fair and consistent while ensuring your items sell.
As a seller, how much do I earn per sale?
You’ll earn a percentage of each sale, depending on the final sale price. Our general structure is:
- Sale price: < 150 AED:
You earn 30% (Wavi keeps: 40 AED or 70%, whichever is higher) - Sale price: 150–349 AED:
You earn 50% (Wavi keeps: 50%) - Sale price: 350–799 AED
You earn 60% (Wavi keeps 40%) - Sale price: 800–1,399 AED
You earn 70% (Wavi keeps 30%) - Sale price: 1,400–2,999 AED
You earn 75% (Wavi keeps 25%) - Sale price: > 3,000 AED
You earn 80% (Wavi keeps 20%)
When do I get paid?
Payouts are processed monthly at the end of each month for all items sold during that period.
What if my item doesn’t sell?
We keep listings active for a limited period (from 90 to 180 days, depending on the item). After that, you can choose to:
- Have the item returned to you for a fee, or
- Allow us to donate it on your behalf.
Buying
What are the shipping fees?
Free shipping on orders of 250 AED and above.
For orders below 250 AED, a small delivery fee applies depending on your location.
Read our shipping policy for more details.
Can I return items and get a refund?
You may request a return within 7 days of delivery if:
- The item is misdescribed or defective; or
- You received a different item than what was ordered.
All other sales are final.
Learn more about our refund policy
Other Questions
Can I track my bag and items?
Yes, each bag has a unique ID. You’ll receive updates as your items move through the curation and listing process.
Still have questions?
Reach us anytime at hello@wavi.ae or via WhatsApp.